Terms and Conditions
Author: Lee-Anne Brushett
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Croft & Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Completing a purchase from CROFTcare a division of The Croft Group shall constitute acceptance of these terms and conditions
GST
Unless otherwise stated, all prices displayed in our catalogue and the website is excluding GST and in Australian Dollar currency.
A business entity of The Croft Group will issue a Tax Invoice with your Goods, with payment due as per the Due Date. Some group management companies prefer to receive a Consolidated Invoice, customers associated with these groups will receive a Delivery Docket with Goods.
Safety Data Sheets
Copies of Material Safety Data Sheets are available via the PDF link on the product description in our catalogue. If you would prefer email copies, please contact us.
Despatch & Delivery
Our aim is to despatch orders within 1 working day of receipt. Orders received after 12.00pm will be processed for the next business day and despatched accordingly. If there is a delay we will contact you directly. Delivery times are based on 2 business days from order receipt prior to 12.00pm midday.
We have 2 despatch times daily (am & pm). Some goods are not ready to be despatched immediately and sometimes we have items which are not in stock at time of despatch. If this is the case, time required for despatch may be based on the longest time. Cost of delivery is $15.00 + gst.
Guarantee & Returns
Our returns policy is simple!
If for any reason you are unhappy with your purchase, ie: the item you have ordered is faulty, defective or you have had a change of heart, you must return it to us unused and it its original condition within 14 days upon receipt of the item for a prompt replacement, exchange or credit note.
Simply call us, and one of our support team will be glad to help you –
Guarantee & Returns
Our returns policy is simple!
If for any reason you are unhappy with your purchase, ie: the item you have ordered is faulty, defective or you have had a change of heart, you must return it to us unused and it its original condition within 14 days upon receipt of the item for a prompt replacement, exchange or credit note.
Simply call us, and one of our support team will be glad to help you – remember to call within 7 days for your return to be authorised
Croft Group and it’s associated entities reserve the right to pass the return freight charge along with a 20% restocking fee to you if you have simply changed your mind
Value
The Croft Group maintains a value based pricing policy. We strive to be open, honest and professional and will maintain a fair pricing schedule. All our pricing is based on the value it will give to our customers in terms of products and services. We take pride in offering a reliable, efficient, friendly and secure shopping experience, with a great product range at fair prices.
We reserve the right to withdraw products from this web site at any time and/or remove or edit any materials or content on this web site.
Disclaimer
To the fullest extent permitted at law, The Croft Group is providing this web site and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products including in this site including, without limitation, warranties of merchant-ability and fitness for a particular purpose. In addition, The Croft Group and it's business units does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and Availability information is subject to change without notice.
Except as specifically stated on this web site, to the fullest extent permitted at law, neither Croft & Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, The Croft Group does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Croft Group, its affiliates, directors, employees or other representatives.
Security
If you have bought something from us we will have your personal details such as name, business name, email address, delivery address and phone number. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time by notifying us. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many “hits” our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We do not track individual user pathways through the site.
Our site also uses “cookies”.
We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
When you log in to our catalogue, we will ask you for your Username and Password; this information is unique to your business and should not be shared with other parties.
By default, all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared with anyone else.
How we protect customer information
For Credit Card transactions, Croft & Company adds security by using Secure Sockets Layer (SSL) technology, secured by Geo Trust SSL provides security for data sent to and from a web site.
Technically speaking, SSL (Secure Sockets Layer) is the accepted protocol used to protect data that is sent between a web site and a web browser. An encrypted SSL connection requires that all data passed between the browser and the web site server be encrypted by the sender and decrypted by the receiver. SSL can prevent unauthorized parties from gaining access to sensitive, confidential, or personal information such as a phone numbers or addresses.
When an SSL-enabled connection is established in a web browser, the user will see a lock icon in his browser, indicating that any data transferred between the web site and the browser is secure.